Senior Account Director

Truffle is looking for a Senior Account Director with extensive agency experience to lead our social media offering from the front. You'll sit between our Account Directors and our Client Services Director, owning the day-to-day strategic and operational leadership of a portfolio of accounts while helping shape how the wider team delivers.

The ideal candidate is a confident, inspiring leader in all things social: someone as fluent in a performance dashboard as they are in a creative brief. You'll be the person clients trust to protect and grow their business, and the person your team looks to for direction when a campaign needs to pivot fast.

You'll oversee and support our Account team, ensuring every campaign across a client roster spanning Health & Wellbeing, Fashion & Beauty, Finance, Property & Interiors, corporate and niche sectors — is delivered with sharp strategic thinking, tight project management and unmistakable creative quality.

What You'll Be Doing

Strategy & Performance
Own the account-level strategy for a portfolio of key clients: channel mix, content calendars, always-on activity and how paid and organic work together to hit each client's objectives. Guide Account Directors in developing strategy for their own accounts, acting as a quality bar and escalation point. You will also work closely with the Creative Strategy Director on creative direction and campaigns. 

Lead on Campaign Delivery
Across all social channels (Instagram, Facebook, LinkedIn, Twitter/X, TikTok, YouTube), hold overall accountability for campaign delivery across your portfolio. Ensure Account Directors and their teams have the strategic context, client nuance and tone-of-voice understanding they need, stepping in directly on the most complex or highest-profile accounts.

Client Relationships
Act as the senior agency contact for a set of key clients, building the kind of trusted relationship that leads to renewed and expanded business. Support Account Directors in growing their own client relationships, coaching them on how to plan ahead and integrate campaigns with clients' broader marketing plans.

Commercials and Budget Management
You'll own profitability across your portfolio of accounts — tracking margin monthly, flagging at-risk projects before they erode profitability, and making the resourcing calls needed to protect it. Work with the Client Services Director on forecasting, margin and resourcing decisions, and ensure Account Directors are managing their own budgets effectively. You'll build and own forecasts for your accounts, feeding accurate numbers up to the Client Services Director, and you'll be expected to spot commercial opportunities early: scope creep that should be billed, renewals at risk, or accounts ready for a bigger retainer conversation.

Team Management & Development
Directly manage and develop the people on our Accounts team. Structure the team for clear account ownership, share knowledge and best practice across the group, and build a culture of proactive client service and strong morale. Identify performance issues early and coach the team through them. Support the Client Services Director in structuring the team for clear account ownership, share knowledge and best practice, and build a culture of proactive client service and strong morale.

Client Health Management
Set goals and targets across your portfolio of accounts, tracking progress monthly and stepping in with the team, or directly with the client, when trajectories slip. Report on account health to the Client Services Director.

Lead an Innovative Approach
Champion new campaign strategies, formats and platforms across the team, using data and results to continuously refine Truffle's approach to social.

Support on New Business
Play an active role in pitches alongside the Senior Leadership Team and the Partnerships and Commercial Growth Manager, contributing strategic thinking and helping represent Truffle at networking and speaking events.

Bridge to Client Services Director
Act as a key deputy to the Client Services Director, translating agency-wide priorities into action across your teams and flagging risks and opportunities before they escalate.

Experience & Skills Required

• 6–8 years' experience in digital, social media and/or advertising, across B2B and B2C clients
• Proven experience managing and developing a team, including managing other managers
• A strong track record building senior client relationships and growing accounts over time, including SME and international clients
• Confident developing original social strategies and proposals (paid and organic), with clear KPIs to measure success
• Strong commercial acumen with experience managing budgets, margins and resourcing across multiple accounts
• Advertising, creative production and copywriting experience
• In-depth knowledge of social platforms, content trends and current communications/marketing trends
• Skilled in reporting and analysing performance data, with the judgement to turn numbers into recommendations
• Proficient in social measurement/listening tools (e.g. Sprout Social, Social Blade, Hootsuite, Sysomos, native platform business/ad managers) and paid social advertising across all major channels; Google Ads knowledge a bonus
• Comfortable working in a fast-paced environment with multiple brands and competing deadlines
• Strong communicator with the confidence to represent Truffle externally at pitches and industry events

The Benefits

• Hybrid working. Two days working a week in our office in Farringdon
• A ‘Workstation’ Policy is in place whereby employees who have completed one year of service are able to work from abroad for a two-week period
• 24 days holiday 
• Company away days and socials 
• Birthdays off 
• Mental Health support and therapy support 
• Monday breakfast club 
• Thursday drinks 
• Pension scheme