Account Director

About Truffle Social

Established in 2010, Truffle Social is the UK’s first pure social media agency, producing award-winning work for the world’s biggest brands. We’re proudly independent, female-led, and extremely ambitious. Through innovation and a relentless focus on excellence. Our leadership position gives us first pick of both clients and talent, creating an environment that’s ambitious, energised, and highly desirable.

We foster an ambitious, supportive environment where talent is encouraged to grow and lead. As a female-led agency, we’re passionate about empowering first-class people and giving them the space to do their best work. We’re first to experiment, quick to learn, and confident enough to share that journey openly, using our own social channels as living testbeds for innovation and growth.

The Account Director is a crucial part of our team.

This person will be in charge of overseeing our team of account managers, community managers and designers, to ensure a streamlined and successful roll-out of memorable social media campaigns. You will manage campaigns that grip, provoke, inspire and entertain. Creative storytelling is essential with attention to detail. 

Working in a fast-paced environment, the ideal candidate will be able to coordinate multiple brands, developing the social strategy across our clients’ channels. Our client roster spans across a number of sectors, including Health & Wellbeing, Fashion & Beauty, Finance and Property & Interiors. We also work with a number of corporate clients and some clients in more niche sectors too.

What You’ll Do:

Strategy & Performance: Producing original strategies will be a key area of focus and you will be confident in producing unique strategies to achieve success for our clients and their unique objectives, merging creative methodology with numbers that can back it up.

Lead on Campaign Delivery: Across all social channels: Instagram (full suite), Facebook, LinkedIn, Twitter, TikTok, YouTube. Oversee team in delivering impactful content calendars with strategic understanding of our clients’ objectives and a knowledge of their tone of voice, guidelines and nuance.

Develop And Grow Our Client Relationships: Ensure a consistent stream of excellent creative, revenue-generating work. Work closely with our clients to plan ahead and integrate campaigns with broader marketing plans,

Project And Budget Management: Ensure the most effective use of resources and drive the highest end creative work with effective production and delivery of projects to budget and time. Work with the senior team to maintain profitability on all projects and campaigns.

Team Management: Working with our Client Services Director, contribute towards building a strong team that collaborates effectively with other internal departments, sharing knowledge, processes, client vision and KPIs. Structuring the team to ensure ownership over key existing client accounts. Creating an environment that promotes outstanding and proactive client service and positive morale, as well as identifying and troubleshooting problems and opportunities for the team.

Client Health Management: Set new goals and targets for the team across client accounts; track and monitor throughout the month and jump in to provide direction to the team if trajectories are not being met; an agile approach is essential and problem-solving attitude is key.

Lead An Innovative Approach: Explore new campaign strategies and models, and continuously improve the campaign strategies through data monitoring and analysis

Support on New Business Activity: Attend pitches with our CSD and MD, as well as networking and speaking engagements where you will be confident in representing and promoting Truffle.

You’ll Be Great At This If You Have:

• Experience in managing a team
• Proven track record of demonstrating empathetic client skills and a strategic ability to grow long-term client relationships and accounts
• Demonstrated experience and skills in areas such as advertising, creative production and copywriting
• Well-versed in a fast paced environment
• Minimum 6 years working experience in digital, social media and/or advertising across B2B and B2C companies
• Experience successfully managing projects and growing relationships with SMEs and international clients, and working with cross-functional teams and agency partners
• In-depth knowledge and understanding of social media, digital and current communications and content marketing trends
• Proven experience accurately reporting and analysing numbers and metrics
• Proficient in social measurement and listening tools (ex. Sprout Social, Social Blade, Hootsuite, Sysomos, native platform business/ad managers, etc.) and paid social media advertising for all social channels; Google ad words not essential but a bonus
• Experience developing strategic recommendations/proposals for social media and digital activations (paid/organic) and KPIs to effectively measure success
• Result and solution-oriented with a strategic mindset, good logical thinking and strong in data analysis
• Strong execution and good capacity for pressure, and a good sense of communication and co-working
• Ability to deliver high quality work, multi-task and project manage/manage deadlines, and delegate tasks with ease

Benefits

• Hybrid working arrangement with two office days a week, Mondays and Thursdays in our office in Farringdon
• 24 days of annual leave
• Annual team trip
• Birthdays off
• Mental health support and therapy services
• Monday breakfast club
• Thursday drinks
• Pension scheme

Please apply through the form below.

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