Jobs at Truffle

We are on the hunt for new Trufflers to join our team...

Account Director

Truffle is looking to recruit a talented Account Director with 5+ years agency experience. Must be able to hit the ground running! The ideal candidate will be an inspiring leader in all things social, who is as passionate about spreadsheets and stats as you are about storytelling.

This person will be in charge of overseeing our team of social media managers, community managers and designers, to ensure a streamlined and successful roll-out of memorable social media campaigns.

Working in a fast-paced environment, the ideal candidate will be able to coordinate multiple brands, developing the social strategy across our clients’ channels. Truffle is predominantly a lifestyle agency and our client roster spans across a number of sectors, including Health & Wellbeing, Fashion & Beauty, the Arts (galleries and artists) and Property & Interiors. We do also work with a number of corporate clients, some celebrity talent and some clients in more niche sectors too.

Brand knowledge, tone of voice, nuance and audience targeting - all big musts!

You will be to manage campaigns that grip, provoke, inspire and entertain. Creative storytelling is essential with attention to detail.

Strategy & Performance:

Producing original strategies will be a key area of focus and you will be confident in producing unique strategies to achieving success for our clients and their unique objectives, merging creative methodology with numbers that can back it up.

Paid Social

You will be required to run a number of Paid Social campaigns and produce clear advertising strategies, therefore, solid experience with Facebook Ads Manager and Facebook Business Manager is essential. A performance-led approach is ket and we're looking for someone who embraces KPIs. Must have an ability to analyse data and provide informed recommendations.

Specifically on paid social, please only apply if you have experience in the following:

You will know how to set up campaigns, plan the creative, produce recommendations on budget splits for our paid social output.
Be comfortable working media spends of all ranges, from £500 to £50,000 at a time.
You will carry out the optimisation across all live campaigns, with an agile approach to ensure our campaigns make the money ‘sweat’ to generate maximum ROAS
Be able to extract all the right information from the ads suites to produce clear reports across all KPIs.

Deliver campaigns across all social channels: Instagram (full suite), Facebook, LinkedIn, Twitter, TikTok, YouTube. WeChat / Weibo experience is not essential but this would certainly be a bonus!
Develop and grow our existing client relationships to ensure consistent stream of excellent creative, revenue-generating work. Work closely with our clients to plan ahead and integrate campaigns with broader marketing plans
Ensure the most effective use of resources and drive the highest end creative work with effective production and delivery of projects to budget and time
Contribute towards building a strong team that collaborates effectively with other internal departments, sharing knowledge, processes, client vision and KPIs.
Structuring the team to ensure ownership over key existing client accounts. Creating an environment that promotes outstanding and proactive client service and positive morale, as well as identifying and troubleshooting problems and opportunities for the team
Oversee team in delivering impactful content calendars with strategic understanding of our clients’ objectives and a knowledge of their tone of voice, guidelines and nuance
Work with senior team to maintain profitability on all projects and campaigns
Managing paid social campaigns from start to finish including set-up, optimisation and reporting; Devise budgets for social advertising and present best recommendations to clients
Set new goals and targets for the team across client accounts; track and monitor throughout the month and jump in to provide direction to the team if trajectories are not being met; an agile approach is essential and problem-solving attitude is key
Explore new campaign strategies and models, and continuously improve the campaign strategies through data monitoring and analysis

Proven track record of paid social campaign management
History of working in social media
Efficient in managing a team of 5+
Proven track record of demonstrating empathetic client skills and a strategic ability to grow long-term client relationships and accounts
Demonstrated experience and skills in areas such as advertising, creative production and copywriting
Well-versed in a fast paced environment
Minimum 6 years working experience in digital, social media and/or advertising across B2B and B2C companies
Experience successfully managing projects and growing relationships with SMEs and international clients, and working with cross-functional teams and agency partners
In-depth knowledge and understanding of social media, digital and current communications and content marketing trends
Proven experience accurately reporting and analysing numbers and metrics
Proficient in social measurement and listening tools (ex. Sprout Social, Social Blade, Hootsuite, Sysomos, native platform business/ad managers, etc.) and paid social media advertising for all social channels; Google ad words not essential but a bonus
Experience developing strategic recommendations/proposals for social media and digital activations (paid/organic) and KPIs to effectively measure success
Result and solution-oriented with a strategic mindset, good logical thinking and strong in data analysis
Strong execution and good capacity for pressure, and a good sense of communication and co-working
Ability to deliver high quality work, multi-task and project manage/manage deadlines, and delegate tasks with ease

Culture & Values:

Attitude and work ethic are high on our priority list and the right candidate will add to and enrich our culture of excellence - always delivering high quality, memorable work and proactively making improvements to ensure we cement our esteemed reputation and retain our position as the UK’s leading social media agency.

As an agency, we pride ourselves on being ready & reactive! You MUST be able to turn around speedy ideas so that concepts are communicated to designers and produced to ensure we're remaining as reactive as possible for our clients. So energy and a need for speed is an essential attitude!

We'd like our new AD to be a part of Truffle's growth so your involvement in our overarching business plans will also be welcomed. We are a family and we enjoy contributions from all of our team! You will work closely with the Client Services Director in order to set short and long term goals in support of the larger organisational ambitions.

We look forward to welcoming our next team member who will foster a culture of inclusion and demonstrate alignment to Truffle’s Diversity, Equity and Inclusion commitments through sound judgement and strategic decision making.

Applicants should send a cover letter explaining their experience, why they want to work at Truffle and reference a recent campaign they’ve worked on.

If this role is for you, please drop us an email with your CV!

info@truffle.social

Social Media Manager

We’re on the hunt for a super competent Social Media Manager to join the fold. Working in a fast-paced environment, the ideal candidate will have 2+ years of agency experience executing social campaigns for lifestyle brands and will seamlessly integrate themselves within our team, executing the content calendars and running influencer campaigns across a number of channels.

Social storytelling must be second-nature. Your primary objective will be to deliver effective, fully integrated campaigns across Instagram, TikTok, Twitter, LinkedIn, Facebook, and YouTube.

A good understanding of optimising content and rising to reactive opportunities is a must. The right candidate will understand how to make use of all of the key features across the main channels and how to repurpose them across platforms.

We welcome neat freaks and perfectionists; Presentation counts for a lot here at Truffle, so we are looking for someone who will produce immaculate content calendars, organised spreadsheets and beautifully written copy.

Truffle's client roster spans across a number of sectors:

Travel & Hospitality
Real Estate
Fashion & Beauty
Interiors, Design, The Arts (galleries and artists)
Health & Wellbeing
Finance & Investment

You will build upon the strength of our existing relationships, delivering forward-thinking, imaginative content and innovative strategies. You must have a finger on the pulse culturally and be confident in presenting recommendations that go beyond the expectations of traditional agencies. This is a role that will be suited to someone who is passionate about the social media industry. Ambition is also essential.

This person will be in direct contact with our clients and, as with everyone in our team, you will be a Truffle rep, an evangelistic champion and a powerful advocate internally and externally.

Responsibilities

Manage content calendars for ‘Always On’ campaigns across all social channels: Instagram, Facebook, LinkedIn, Twitter, TikTok, YouTube
Content creation, producing long-form and short-form copy across multiple platforms
Optimise content across platforms - a solid understanding of audience behaviors and platform functionality is important
Production of toolkits and social strategies with a focus on developing unique content pillars and visual formats
Take briefs from ideation to campaign development and activation across multiple markets
Campaigns and project management, ensuring the most effective use of resources at all times
Contribute to brainstorms for creative campaigns and new social campaigns
Create clear briefs and manage designers to design and repurpose content
Project management of content productions (photo/video shoots), working to set budgets and timelines
Influencer campaign management including reporting
Be a key component for spearheading our reactive content opportunities, driving innovation and fresh thinking at all times
Contribute towards building a strong team that collaborates effectively, sharing knowledge, processes, client vision and KPIs
Keep an ear to the ground within the market, applying knowledge proactively and sharing knowledge with the rest of the team; an understanding of changing technologies and cultural shifts - and how this impacts communications strategies
Contribute to an environment that promotes outstanding client service and positive morale - our culture is super important to us!

Experience

History of working specifically in social media, successfully managing B2C campaigns (UK, International and Regional)
Client relationship management; an ability to make and maintain strong personal relationships with clients, contacts an colleagues
Demonstrated experience and skills in areas such as advertising, creative production and copywriting
Ability to manage both up and down; organising your own and others’ work to ensure client success
Confidence in providing fast advice and counsel to clients and teams
Experience working on integrated projects and the ability to troubleshoot and make creative suggestions
A strong portfolio of examples of content that you have ideated and managed through to production and posting
Paid social and boosting experience is ideal but can be trained
Thrives in a fast-paced environment
Good technical understanding of video editing in Instagram Reels and TikTok native platforms
In-depth knowledge and understanding of social media, digital and current communications and content marketing trends
Proven experience in analysing numbers and metrics to produce clear reports
Proficient in social scheduling, measurement and listening tools (ex. Sprout Social, Brandwatch, Sprinklr, Hootsuite, Falcon, Facebook Ad Manager, etc.)
Influencer campaign experience
Result and solution-oriented with a strategic mindset, good logical thinking
A strong communicator, with an ability to work independently and collaboratively (team players always!)
Canva design experience - For light design
The ideal candidate will be expected to manage their time impeccably, so clear communication with the rest of the team on projects and deadlines is essential.

We’re really looking for someone who has a tonne of creative spark, impressive imagination and attention to detail. This person will be able to come up with social-first concepts for a broad range of brands, whether they’re for reactive content, storyboards for video campaigns, long-form articles or short-form captions, or creative briefs for influencer content.

Attitude and work ethic are high on our priority list and the right candidate will add to and enrich our culture of excellence.

Our new SMM will share our values, always striving for better and never settling for ‘fine’. This person will have a no-nonsense, go-getter attitude, balancing a creative mindset with logic and strategy. They will foster a culture of inclusion and demonstrate alignment to Truffle’s Diversity, Equity and Inclusion commitments.