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Jobs at Truffle

We are on the hunt for new Trufflers to join our team...

Account Director

Truffle is looking to recruit a talented Account Director with 6+ years agency experience. Must be able to hit the ground running! The ideal candidate will be an inspiring leader in all things social, who is as passionate about spreadsheets and stats as you are about storytelling.


This person will be in charge of overseeing our team of social media managers, community managers and designers, to ensure a streamlined and successful roll-out of memorable social media campaigns.


Working in a fast-paced environment, the ideal candidate will be able to coordinate multiple brands, developing the social strategy across our clients’ channels. Truffle is predominantly a lifestyle agency and our client roster spans across a number of sectors, including Health & Wellbeing, Fashion & Beauty, the Arts (galleries and artists) and Property & Interiors. We do also work with a number of corporate clients, some celebrity talent and some clients in more niche sectors too.


Brand knowledge, tone of voice, nuance and audience targeting - all big musts!

You will be to manage campaigns that grip, provoke, inspire and entertain. Creative storytelling is essential with attention to detail.


Strategy & Performance:

Producing original strategies will be a key area of focus and you will be confident in producing unique strategies to achieving success for our clients and their unique objectives, merging creative methodology with numbers that can back it up.


Paid Social

You will be required to run a number of Paid Social campaigns and produce clear advertising strategies, therefore, solid experience with Facebook Ads Manager and Facebook Business Manager is essential. A performance-led approach is ket and we're looking for someone who embraces KPIs. Must have an ability to analyse data and provide informed recommendations.


Specifically on paid social, please only apply if you have experience in the following:

  • You will know how to set up campaigns, plan the creative, produce recommendations on budget splits for our paid social output.

  • Be comfortable working media spends of all ranges, from £500 to £50,000 at a time.

  • You will carry out the optimisation across all live campaigns, with an agile approach to ensure our campaigns make the money ‘sweat’ to generate maximum ROAS

  • Be able to extract all the right information from the ads suites to produce clear reports across all KPIs.



  • Deliver campaigns across all social channels: Instagram (full suite), Facebook, LinkedIn, Twitter, TikTok, YouTube. WeChat / Weibo experience is not essential but this would certainly be a bonus!

  • Develop and grow our existing client relationships to ensure consistent stream of excellent creative, revenue-generating work. Work closely with our clients to plan ahead and integrate campaigns with broader marketing plans

  • Ensure the most effective use of resources and drive the highest end creative work with effective production and delivery of projects to budget and time

  • Contribute towards building a strong team that collaborates effectively with other internal departments, sharing knowledge, processes, client vision and KPIs.

  • Structuring the team to ensure ownership over key existing client accounts. Creating an environment that promotes outstanding and proactive client service and positive morale, as well as identifying and troubleshooting problems and opportunities for the team

  • Oversee team in delivering impactful content calendars with strategic understanding of our clients’ objectives and a knowledge of their tone of voice, guidelines and nuance

  • Work with senior team to maintain profitability on all projects and campaigns

  • Managing paid social campaigns from start to finish including set-up, optimisation and reporting; Devise budgets for social advertising and present best recommendations to clients

  • Set new goals and targets for the team across client accounts; track and monitor throughout the month and jump in to provide direction to the team if trajectories are not being met; an agile approach is essential and problem-solving attitude is key

  • Explore new campaign strategies and models, and continuously improve the campaign strategies through data monitoring and analysis



  • Proven track record of paid social campaign management

  • History of working in social media

  • Efficient in managing a team of 5+

  • Proven track record of demonstrating empathetic client skills and a strategic ability to grow long-term client relationships and accounts

  • Demonstrated experience and skills in areas such as advertising, creative production and copywriting

  • Well-versed in a fast paced environment

  • Minimum 6 years working experience in digital, social media and/or advertising across B2B and B2C companies

  • Experience successfully managing projects and growing relationships with SMEs and international clients, and working with cross-functional teams and agency partners

  • In-depth knowledge and understanding of social media, digital and current communications and content marketing trends

  • Proven experience accurately reporting and analysing numbers and metrics

  • Proficient in social measurement and listening tools (ex. Sprout Social, Social Blade, Hootsuite, Sysomos, native platform business/ad managers, etc.) and paid social media advertising for all social channels; Google ad words not essential but a bonus

  • Experience developing strategic recommendations/proposals for social media and digital activations (paid/organic) and KPIs to effectively measure success

  • Result and solution-oriented with a strategic mindset, good logical thinking and strong in data analysis

  • Strong execution and good capacity for pressure, and a good sense of communication and co-working

  • Ability to deliver high quality work, multi-task and project manage/manage deadlines, and delegate tasks with ease


Culture & Values:

Attitude and work ethic are high on our priority list and the right candidate will add to and enrich our culture of excellence - always delivering high quality, memorable work and proactively making improvements to ensure we cement our esteemed reputation and retain our position as the UK’s leading social media agency.


As an agency, we pride ourselves on being ready & reactive! You MUST be able to turn around speedy ideas so that concepts are communicated to designers and produced to ensure we're remaining as reactive as possible for our clients. So energy and a need for speed is an essential attitude!


We'd like our new AD to be a part of Truffle's growth so your involvement in our overarching business plans will also be welcomed. We are a family and we enjoy contributions from all of our team! You will work closely with the Client Services Director in order to set short and long term goals in support of the larger organisational ambitions.


We look forward to welcoming our next team member who will foster a culture of inclusion and demonstrate alignment to Truffle’s Diversity, Equity and Inclusion commitments through sound judgement and strategic decision making.


Applicants should send a cover letter explaining their experience, why they want to work at Truffle and reference a recent campaign they’ve worked on.


If this role is for you, please drop us an email with your CV!

Freelance Social Media Manager

Looking for a strong, proactive individual with a great sense of initiative to come on board to join our CSD, Giselle and the Truffle team as an PA/EA.


The role will be assisting with all the administrative tasks that an Executive Assistant would traditionally carry out, along with some personal organisational tasks for Giselle.


You will be working closely with Giselle and a harmonious relationship will be founded on a set of shared core values including a positive approach, honesty, willingness, resilience and general niceness!


Ellie, the CEO will also require support before she goes on maternity leave at the end of August, this will be the odd task before she leaves. 


In tandem with these values is capability and the ideal candidate will excel in the below areas:

  • Organisation and ability to prioritise

  • Time management

  • Tidiness across all things - all I’s dotted and all T’s crossed, in every respect

  • Strong copywriting (for emails that you may need to send out on my behalf)

  • Problem-solving

  • Efficiency

  • Common sense


Administrative tasks will apply to supporting our Client Services Director, Giselle and from time to time in managing practicalities of the broader office, such as setting up new email accounts, sharing documents, managing files, managing team access, issuing contracts and liaising with Truffle’s finance team.


General and personal admin:

  • Filtering emails and responding to emails that you are confident in going back to either from your own email address or on behalf of Giselle(we appreciate it will take some time for you to optimise your approach)

  • Creating new workflows to streamline processes - you must have a natural drive to produce these on your own accord without much hand-holding so using spreadsheets and researching appropriate software will be essential

  • Booking meetings, organising Giselle’s calendar and keeping an eye on deadlines to manage Giselle’s  time efficiently, setting reminders for important tasks

  • Taking notes at meetings and sharing clear task lists

  • Organising cloud-based filing systems and documents

  • Travel and hotel arrangements - Ellie and Giselle both fly to New York to visit the team and clients over there and planning personal holidays may also be involved

  • Supporting on internal company presentations such as our quarterly full agency reports (outlining company status, wins, targets and updates)

  • Organising interviews with potential newbies to join our team

  • Managing our list of partners and booking photographers for photoshoots

  • Checking Giselle’s LinkedIn messages

  • Purchasing products (mainly online) and handling bill payments

  • Organising team activities and events

  • Supporting across personal admin

  • Researching into important dates across the year, and helping to create content for this, and letting team know for their clients. 

  • Building event and networking event reminders for staff to attend. As well as booking and organising these tasks.



Please note that this role is 70-80% administrative; therefore, if you are looking for a creative role, this position is not for you. There may, however, be some ad hoc creative tasks that arise within this role that require a dynamic approach, including but not limited to the following. With time these creative roles may increase depending on capability: 

  • General research across the industry; you will be required to present this in a succinct way to the CSD.

  • Attending networking events with the CSD - you will be considered as much a part of our team as the girls who work directly with our clients and our chosen candidate will be happy to represent the company

  • Helping on the creative side of new business proposals and general Truffle creds deck! Using initiative to help the team for presentations to help improve the presentations and creatives.

  • Helping to film and take part in TikToks.


You will need at least one year of prior work experience in the same or similar administrative role with proven experience of handling correspondence. An ability to work in a high-pressure environment is key and you will naturally assume a dynamic approach to things changing (as they so often do in our industry!).


Naturally, you will become familiar with personal information and you’ll gain an insight into the mechanics of the business so it is essential that you possess discretion and are very trustworthy. Attention to detail is also a high priority.


Efficiency is also important, with a ‘get the job done’ attitude. A good amount of gumption and general common sense too.


Essentially, your role will be to take some of the pressure off the CSD and to assume accountability for some of the day-to-day administrative tasks on her behalf.


We’re looking for someone with a sparkle in their eye, who will bring a huge amount of enthusiasm and chutzpah to this role! We believe the right person will add even more pleasure and vibrancy to our culture which is a cornerstone for life at Truffle.  


Is this you?


Please send your CV, cover letter and links to your social channels to


We look forward to hearing from you! X




-Hybrid work is embraced and the Company has two set office attendance days a week with a Remote Work Policy for all other days. The Employee must adhere to the guidelines outlined in the Remote Work Policy when working from a location outside the Company's premises.

- The Company recognises the importance of fostering a positive and collaborative work environment that promotes team building, employee engagement and well-being. As such, The Company runs the following:

​- Monday morning breakfast club: During these breakfast sessions, the Company will provide a complimentary spread of breakfast items such as fresh fruits, pastries, cereals and beverages to all employees. The breakfast club aims to create an informal setting where employees can interact, share ideas and discuss

​- Thursday socials: These after-work social gatherings will take place within or outside the Company's premises and participation is entirely voluntary. The Company will cover the tab for drinks and gives the team the opportunity to unwind, socialise and foster a sense of camaraderie among colleagues.

​- Company Away Days: The Company hosts activities and away days for the team to break away from the BAU schedule and the whole team takes part in relaxed team-building exercises. Transport, accommodation, sustenance and entertainment is covered by the Company so that employees can step outside of their usual work environments. Locations have previously included Soho Farmhouse, Soho River House, a working week in Ibiza, a two-night stay in a luxury cottage in Buckinghamshire, movie night at The Everyman Cinema including travel by stretch limo.

- Professional Development Opportunities: Access to training programs, workshops, seminars to foster career growth or skill enhancement. Once probationary periods have been passed, a PD allowance is offered to employees to spend on personal development activities that will allow them to learn a new skill or attending a wellness retreat.

Mental health support is offered as:

Employee Assistance Program (EAP): The Company provides confidential counseling services and mental health resources to employees to help employees navigate personal challenges, stress, anxiety, and other mental health issues.

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