Jobs at Truffle

Truffle is looking to recruit a talented Account Director with 6+ years agency experience. Must be able to hit the ground running. The ideal candidate will be an inspiring leader in all things social, who is as passionate about stats as you are about storytelling.

 

This person will be in charge of overseeing our team of social media managers, community managers and designers, to ensure a streamlined and successful roll-out of memorable social media campaigns.

 

Working in a fast-paced environment, the ideal candidate will be able to coordinate multiple brands, developing the social strategy across our clients’ channels. Truffle is predominantly a lifestyle agency and our client roster spans across a number of sectors, including Health & Wellbeing, Fashion & Beauty, the Arts (galleries and artists) and Property & Interiors. We also work with a number of corporate clients, some celebrity talent and some clients in more niche sectors too.

 

Brand knowledge, tone of voice, nuance and audience targeting - all big musts!:

You will manage campaigns that grip, provoke, inspire and entertain. Creative storytelling is essential with attention to detail.

 

Strategy & Performance:

Producing original strategies will be a key area of focus and you will be confident in producing unique strategies to achieve success for our clients and their unique objectives, merging creative methodology with numbers that can back it up.

 

Paid Social:

You will be required to run a number of Paid Social campaigns and produce clear advertising strategies, therefore, solid experience with Facebook Ads Manager and Facebook Business Manager is essential. A performance-led approach is key and we're looking for someone who embraces KPIs. Must have an ability to analyse data and provide informed recommendations.

 

Specifically on paid social, please only apply if you have experience in the following:

• You will know how to set up campaigns, plan the creative, produce recommendations on budget splits for our paid social output.

• Be comfortable working media spends of all ranges, from £500 to £50,000 at a time.

• You will carry out the optimisation across all live campaigns, with an agile approach to ensure our campaigns make the money ‘sweat’ to generate maximum ROAS

• Be able to extract all the right information from the ads suites to produce clear reports across all KPIs.

 

Responsibilities:

• Deliver campaigns across all social channels: Instagram (full suite), Facebook, LinkedIn, Twitter, TikTok, YouTube. WeChat / Weibo experience is not essential but this would certainly be a bonus!

• Develop and grow our existing client relationships to ensure a consistent stream of excellent creative, revenue-generating work. Work closely with our clients to plan ahead and integrate campaigns with broader marketing plans

• Ensure the most effective use of resources and drive the highest end creative work with effective production and delivery of projects to budget and time

• Contribute towards building a strong team that collaborates effectively with other internal departments, sharing knowledge, processes, client vision and KPIs.

• Structuring the team to ensure ownership over key existing client accounts. Creating an environment that promotes outstanding and proactive client service and positive morale, as well as identifying and troubleshooting problems and opportunities for the team

• Oversee team in delivering impactful content calendars with strategic understanding of our clients’ objectives and a knowledge of their tone of voice, guidelines and nuance

• Work with senior team to maintain profitability on all projects and campaigns

• Managing paid social campaigns from start to finish including set-up, optimisation and reporting; Devise budgets for social advertising and present best recommendations to clients

• Set new goals and targets for the team across client accounts; track and monitor throughout the month and jump in to provide direction to the team if trajectories are not being met; an agile approach is essential and problem-solving attitude is key

• Explore new campaign strategies and models, and continuously improve the campaign strategies through data monitoring and analysis

 

Experience:

• Proven track record of paid social campaign management

• History of working in social media

• Efficient in managing a team of 5+

• Proven track record of demonstrating empathetic client skills and a strategic ability to grow long-term client relationships and accounts

• Demonstrated experience and skills in areas such as advertising, creative production and copywriting

• Well-versed in a fast paced environment

• Minimum 6 years working experience in digital, social media and/or advertising across B2B and B2C companies

• Experience successfully managing projects and growing relationships with SMEs and international clients, and working with cross-functional teams and agency partners

• In-depth knowledge and understanding of social media, digital and current communications and content marketing trends

• Proven experience accurately reporting and analysing numbers and metrics

• Proficient in social measurement and listening tools (ex. Sprout Social, Social Blade, Hootsuite, Sysomos, native platform business/ad managers, etc.) and paid social media advertising for all social channels; Google ad words not essential but a bonus

• Experience developing strategic recommendations/proposals for social media and digital activations (paid/organic) and KPIs to effectively measure success

• Result and solution-oriented with a strategic mindset, good logical thinking and strong in data analysis

• Strong execution and good capacity for pressure, and a good sense of communication and co-working

• Ability to deliver high quality work, multi-task and project manage/manage deadlines, and delegate tasks with ease

 

Culture & Values:

Attitude and work ethic are high on our priority list and the right candidate will add to and enrich our culture of excellence - always delivering high quality, memorable work and proactively making improvements to ensure we cement our esteemed reputation and retain our position as the UK’s leading social media agency.

 

As an agency, we pride ourselves on being ready & reactive! You MUST be able to turn around speedy ideas so that concepts are communicated to designers and produced to ensure we're remaining as reactive as possible for our clients. So energy and a need for speed is an essential attitude!

 

We'd like our new AD to be a part of Truffle's growth so your involvement in our overarching business plans will also be welcomed. We are a family and we enjoy contributions from all of our team! You will work closely with the Client Services Director in order to set short and long term goals in support of the larger organisational ambitions.

 

We look forward to welcoming our next team member who will foster a culture of inclusion and demonstrate alignment to Truffle’s Diversity, Equity and Inclusion commitments through sound judgement and strategic decision making.

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Candidate will ideally be based in London. We currently have a hybrid set-up with two days a week in office.

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Applicants should send over their CV, a cover letter explaining their experience, why they want to work at Truffle and reference a recent campaign they’ve worked on to info@truffle.social.